KD
Kelvin D
1 reviews | Active since Nov 2015
23 Nov 2015, 10:54
USED PHONE SOLD TO ME
GOOD DAY , I BOUGHT A BRAND NEW PHONE SATURDAY MORNING AT EDGARS EAST GATE MALL , AND I ONLY DISCOVERED WHEN I GOT HOME THAT IT WAS A SECOND HAND PHONE . IT WAS USED BEFORE . I CALLED THEM MONDAY MORNING AT 08:30AM AND THEY GAVE ME THE RUN AROUND .<br> THE BRANCH MANAGER SAID IT WAS NOT THEIR FAULT BUT ITS MTN'S FAULT WHERE AS I BOUGHT IT BY THEM .THEY DONT WANT TO ASSIST ME AND I FEEL I AM THERE CUSTOMER AND THEY JUST DONT CARE TO ASSIST ME.
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Edgars's replyOfficial
24 Nov 2015, 13:14Hello Seepho,
As per our telephonic discussion, please be advised we have liaised with the store manager and it was advised that you may visit the store with the old phone and it will be exchanged for you. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As per our telephonic discussion, please be advised we have liaised with the store manager and it was advised that you may visit the store with the old phone and it will be exchanged for you. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply24 Nov 2015, 13:14
Official
Hello Seepho,
As per our telephonic discussion, please be advised we have liaised with the store manager and it was advised that you may visit the store with the old phone and it will be exchanged for you. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As per our telephonic discussion, please be advised we have liaised with the store manager and it was advised that you may visit the store with the old phone and it will be exchanged for you. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***