Used, grotty lip pencil sent with order

Item: Edgars
Rating: 2
Author: Brigitte H

I placed an order with Red Square for several items, including 3 lip pencils. The one has a tatty, discoloured tag, and has obviously been sharpened several times as it is far shorter than its other 2 counterparts. I took pictures immediately after delivery. Disappointed and wary about the standard of hygiene of other products I have ordered...

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Replies (1)

Edgars's replyOfficial

16 Nov 2015, 16:18

Hello Brigitte@4884,

We would like to apologise for the overall service experience. Please be advised the red square online department is in receipt of this query. We can understand the frustration caused, but we assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply16 Nov 2015, 16:18

Official