URGENT RESPONSE REQUIRED FROM EDGARS COSMETICS

It is with extreme disappointment that I find myself lodging a complaint to Edgars. I regularly buy my cosmetics there.I went to the Pavillion store on Sunday 26 April 2015 to get a replacement. There were different consultants on duty on Sunday, nevertheless I asked them for the powder in question. The one consultant asked me to try a foundation and I politely refused, informing her that I do not use foundation on my face. The consultant that was assisting me told me the colour that I wanted would be too dark for my skin...??? they did not have stock of the colour I would normally use so I am not usre if this was a tactic? for a purchase<br> The consultant went on to tell me about other better products in the line that would suit and enhance my skin, so she tested some products on my face. I ended up with products I had no intention of buying that I paid over R1200 for. On Monday I tested the product on my face and I was not happy and now the stroe refuses to take them back, and replace them with the products that I personally want. Is this fair. For a big institutioon like Edgars this is shocking treatment. I am still waiting for them to ocntact me as promised but nothing to date