Hellopeter
Share Your Experience
CH
Christopher H

1 reviews | Active since Nov 2021

08 Nov 2021, 15:54

Urgent issue with Edgars refund

My wife has been struggling since August 2020 to get money back from Edgars after closing an account which had a positive amount in. As per comment below.

"I have already closed my account 11 months ago, I want my money back that I paid into my account during lock down when I did not receive statements. YOU OWE ME MONEY R4592.87"

"Good day

I have paid my Edgars account diligently throughout Lock down in 2020 even though I did not receive any statements. I closed my account in August with a credit amount of R4592.87 and have since been struggling to get my money back. This is everything I have done to date. This is really unacceptable. I have been paying my account every month for more than 26 years and this is the treatment I get.

"2020-08-04 I send a email to *** to ask for my statements as I have received my last statement in Feb 2020. They mailed me my last statements (dated 2020-07-07) showing a Credit of R3292.87 but I have then already made a payment for July as well of R1300 (2020-07-23). I then had a credit amount of R4592.87. I mailed back on the same day to ask how I can close my account and get my credit back because our company was going through retrenchments."

She has emailed & called to no avail. Every time the answer is just that they are working on it.

*** *** edg******* *** *** *** ***

0
Replies (13)
Edgars
Edgars's reply17 Nov 2021, 13:02
Official
Good day Christopher,

We apologize for the delay in response. 

I have escalated your query as urgent . 
RCS will be in contact with you with feedback .

Thank you.

Best regards,

CH
Christopher H's update17 Nov 2021, 13:16
Reviewer Update
Hi,

I will monitor if this happens & will issue a public reply once it has been attended to.

Regards,

C. Howell
Edgars
Edgars's reply17 Nov 2021, 15:02
Official
Good afternoon .

RCS will be in contact with you .

Thank you

Best regards,

CH
Christopher H's update25 Nov 2021, 13:33
Reviewer Update
Hi,

Since receiving an email dated 17/11/2021 from a person named Nicolette, no one has contacted my wife or I to sort out this issue???

 ***Good afternoon Mr & Mrs Howell 

Please accept our sincere apologies for the recent experience and any inconvenience this may have caused you.  

I herewith acknowledge receipt of your complaint. 

 We strive to deliver a professional credit service to our customers and regret that this incident may have compromised your relationship with RCS in any way.  

I have escalated your complaint to the relevant department for further assistance and investigation. 

I will provide you with feedback as soon as possible. 

Kind Regards 

Nicolette 

Edgars
Edgars's reply25 Nov 2021, 14:01
Official
Hi Mrs Howell.

Thank you for taking my call .

We are sorry that your recent experience has led you to contact us with a complaint.

 I have escalated your query as urgent . 

Thank you.


Best regards,

CH
Christopher H's update13 Dec 2021, 08:23
Reviewer Update
What is happening with this complaint. The only response we have been getting is that the query has been escalated as urgent. This is basically the same response we have been getting for more than a year now??
Edgars
Edgars's reply19 Jan 2022, 14:42
Official
 Hi Mrs Howell. 

Trust you well .
Apologies for the late response.

Feedback was provided concerning your query on your Edgars account .
 Should you have any further enquiries please feel free to contact us.

Thank you and take care.

Best regards,

CH
Christopher H's update01 Mar 2022, 08:18
Reviewer Update
Hi,

This issue is still not resolved?? RCS said it was handed back to Edcon Refunds customer care as they cannot do this for some reason & now it is standing still again??

Communication received:

"Good afternoon Mr & Mrs Howell



I trust that you are both well.



I sincerely apologize for the delay in my response. After an investigation was conducted on your account. It is found that your Edgars account did not migrate over to our files at RCS.

Please know that RCS and Retailability are unable to assist with reference to your refund.

It is also found that accounts with credit balances greater than R1000 were kept at Old Edcon.

Please forward your compliant to *** in order for your funds to be paid out.



I trust that the above finds you well.



Regards

Randy "

All mails were then sent to the given e-mail address & then everything started all over again asking for ID numbers etc.

Edgars
Edgars's reply01 Mar 2022, 10:42
Official
 Hi Mrs Howell. 

Trust you well.

The query is referred to RCS and feedback will be provided to acknowledge your query.

thank you and take care.

Best regards,

CH
Christopher H's update01 Mar 2022, 10:49
Reviewer Update
Hi,

Did you read my mail before sending this answer?? This is what RCS answered & now you tell me it is referred to RCS??

I sincerely apologize for the delay in my response. After an investigation was conducted on your account. It is found that your Edgars account did not migrate over to our files at RCS.

Please know that RCS and Retailability are unable to assist with reference to your refund.
Edgars
Edgars's reply02 Mar 2022, 09:56
Official
 Good day Mr Howel.

Trust you well.

You account was not taken over by RCS.
Your credit balance repayment has to be referred to :
Edcon Business Practioner /  Rescue  :  +27 (0)11 728 716 6/7
 Please forward your compliant to *** in order for your funds to be paid out. 

Thank you and take care.
 

Best regards,

CH
Christopher H's update02 Mar 2022, 10:17
Reviewer Update
Hi,

We have already done this on 20/1/2022, on 21/1/2022 they requested my wife's ID & account number then on 4/2/2022  Edcon requested the following from RCS,

Dear RCS / Nimble  Please confirm whether you have this customer on your database? If not, we will prepare the paid up letter as requested.  Regards Edcon 

 but since this mail in which we were CC'd  we have received no feedback on where it is in the process. My wife again mailed on the 24/2/2022 for feedback without any response. Dear RCS / Nimble 

Please confirm whether you have this customer on your database? If not, we will prepare the paid up letter as requested.

Regards
Edcon


Regards,

C. Howell
CH
Christopher H's update17 May 2022, 08:37
Reviewer Update
To whom it may concern,

This issue has still not been resolved & we are sent from pillar to post between RCS & EDCON??

C.Howell