Upset with poor service

In April 2014 I purchased a Huawei phone. The phone gave problems in Feb 2015 and I took it back to the store for repair. I was told it will take 7weeks and they will contact me. After the 7weeks no contact was made and I went back to the store where they could not contact the insurance as it was a Saturday. I was promised that they would contact me the Monday but they did not. On the Tuesday I went back to the store and I spoke to the insurance and was told that they could not repair the phone as it was a technical problem and they will send it back to the store within 5days. After 5days no contact was made and I went back to the store. I was told that the phone was not there and they would contact me once they have the phone. Its over 2weeks now and no contact was made. WHY DO YOU PAY INSURANCE WHEN YOU CANT CLAIM FROM THEM. I want to cancel the insurance and I don't want the phone back. PATHETIC SERVICE!!!