FD
Fathima D

1 reviews | Active since Nov 2012

12 Oct 2015, 13:59

upset enough to close my account

I am extremely Dissapointed with the way that I was treated at Edgars gateway on Saturday the 10/10/15 I walked into the s true at 8:30 and as I'm getting married spent some time in your lingerie. Department and then selecting a shoes for my future hubby your store closes at 9pm and as I went there to get specif items I lost track of time. At 9:05 the security guard on the upstairs section came to tell me that the cashier safe all going home and that I have too go to the till immediately. The professional way would have been to ask me to please finalise my purchase as the store was now closed. As I had gone there for a few items I did not immediately go to the till the guard and a staff member then preceded to speak about us in Zulu being a native of kzn I not only speak but understand the language. I then went to the baby section as I needed. Vest for my niece the guard followed me to the department and stood watching me make my selection continuously hurring us. This was very upsetting as I always buy from your stores and am not a ******** why should I be treated as such. Despite all this I walked out with R2500 worth of purchases.

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Replies (1)
Edgars
Edgars's reply13 Oct 2015, 16:30
Official
Hello Fathi_dwd,

Thank you for notifying us of your shopping experience. Please be advised we have referred this query to the store manager to address as that is not the type of service that indicates our standards. Kindly note the store manager will address all concerns raised on this query and revert with feedback.

We apologise for the overall experience.The reference number for your query is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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