Unwarranted Disrespect/Too much money spent

It is with great Sadness that I write this complaint to Edgars. I have never had to do this in the past six years that I have had an Edgars account. I have spent approximately R73 636.51 on my Edgars account since November 2009. I had never been called by the collections department because I always ensure that my account is paid. I short paid on a few occasions over the past 6 years but I have never paid R0.00 when an instalment was due. In August, I paid R1000.00 instead of R1650.00 because I did not foresee such an increase in my instalment. The collections lady did not want to understand why I was apprehensive about the call. She was so aggressive and obnoxious, I felt like she was talking to someone who hasn't paid their account for 6 months. She was talking to me like Edgars had nothing to lose if they lost me as a customer. <br> <br> With R73 636.51 I could have bought a small car. It is not a lot of money to some people but it is a lot of money to me. Its very disappointing how you treat your loyal customers. I'll pay that little R4500 balance at the end of October and close this account. I'm really disappointed.