Unwanted Subscription not removed
<p>Since February 2016 I have been billed a monthly subscription for Good Taste Travel and Eve that I never requested. I have visited your branch in Somerset Mall contacted your call centre three times on 12/03/2016, 12/04/2016 and 17/05/2016 to no success. I spoke to Amelia today on *** who told me that their system has been offline for the past two months thus the reason they could not assist me in the past. When calling in Feb and March I was promised that the subscription has been removed immediately and that credit will be passed on my account. After holding on for nearly 10 minutes today for a team leader/manager I eventually dropped the call. This is totally unacceptable as I never requested this service and it now seems impossible to get it removed from my account and refunded the billing to my account. I look forward to your response or you would force me to take this matter further.</p>
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,