SB
Samantha B
1 reviews | Active since Oct 2013
13 Jul 2015, 16:59
Unwanted Fees
I have been billed for \Vodacom airtime subscription fee"since March 2014. I have not received one cent of the R39 subscription which has increased since then. This is a total of R683 over 17 months being charged to me for something I do not receive"
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Replies (1)
Edgars's replyOfficial
15 Jul 2015, 13:03Hello LytningAngel,
It is with great displeasure to hear that the cell phone subscription is not cancelled. Please be advice we have referred this matter to the RMCS department manager to address. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that the cell phone subscription is not cancelled. Please be advice we have referred this matter to the RMCS department manager to address. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply15 Jul 2015, 13:03
Official
Hello LytningAngel,
It is with great displeasure to hear that the cell phone subscription is not cancelled. Please be advice we have referred this matter to the RMCS department manager to address. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that the cell phone subscription is not cancelled. Please be advice we have referred this matter to the RMCS department manager to address. We assure you all concerns raised on this query will be addressed accordingly. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,