MD
Marni D

1 reviews | Active since Feb 2013

16 Nov 2015, 10:01

************* consultant

I opened an account at Edgars in August. I specifically asked the consultant that I don't want to pay for anything else. He assured me that all other services are included and I won't pay anything extra. He told me the papers I signed were just to confirm my address. Unfortunately I was stupid enough to trust him. (Consultant number: ***)<br> <br> When I went back to pay my account in October for running shoes of R550, I ended up paying more than R900.<br> <br> I went in Centurion to cancel these services in October, I was assured these services were now cancelled and the money will be paid back to me. But two weeks ago when I went back to Edgars, none of the services were cancelled and I am still getting billed. I went to customer services immediately, they were very rude and told me I shouldn't trust the cashiers and there's nothing they can do if I signed the papers. They also said there is no evidence on the system that I cancelled these services.<br> <br> I am begging you to help me. I have been given a 100 different numbers to phone from different people and every time it's a dead end. <br> <br> Please help me, I cannot afford to pay for these services. I don't want them and I don't need them.

0
Replies (1)
Edgars
Edgars's reply17 Nov 2015, 14:26
Official
Hello marnid****r,

Our attempts to contact you today at 14:16 PM have been unsuccessful. Please be advised that all financial services have been cancelled on your account from the 10 /10/2015 as per request.

We have escalated your query to our accounts department with regards to the amount credited on your account, you will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.

Kind regards,
Edcon customer experience team,
***