Untrained useless staff

I phoned Edgars Cradlestone on Monday and asked to be put through to the Ladies underwear dept.<br> A lady answered and my words to her were \I would like to to check if you have a lingerie item in stock please. I have the SKU if you need it".<br> Her reponse \""No sorry we don't have it\"".<br> You mean to tell me she can read my mind and guess the SKU number and item description? I don't think so. <br> <br> So damn lazy and untrained that she couldn't even be bothered to ask which lingerie item I was after. So I assume Cradlestone don't sell lingerie at all??<br> <br> I spoke to the manager who was just as useless. His excuse was that she doesn't understand. Really??? Was I speaking portugese then? <br> <br> Train your staff or hire staff that do understand!!"""