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charlene W

1 reviews | Active since Oct 2016

11 Nov 2016, 08:21

Unsolicited calls and mails

<p>No matter how many times I tell sales people to remove me from all list and no matter how many times I unsubscribe on the Edgars website and no matter how many times I unsubscribe from spam mails sent, I STILL GET HARASSED. </p> <p> </p> <p>Edgars - I do not want to receive ONE SINGLE (i) call - including those annyoing recorded ads (ii) email or whatever from you. It does not matter whether it is your insurance department, travel department, cellphone department, clothing branch, decor branch - NOTHING. </p> <p> </p> <p>Somehow - everytime I complain - things are ok for a month or two - and then I miraculously start getting automatically subscribed again to email marketing and start getting robo calls again.</p> <p>If I have to pick up the phone one more time during work meetings or on a saturday during my quiet time - just to hear a pre-recorded sales message, I might just close my account.</p> <p> </p> <p>You are ********* and you do not care about your customers - you bombard them and ignore their requests to be left alone. Shame on you.....</p>

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Replies (2)
Edgars
Edgars's reply11 Nov 2016, 11:03
Official

Thank you for bringing this matter to our attention.

Please be advised we have removed your details from our data base however you will still be receiving Marketing material for the next 30 days as our listing are done in advance thereafter it will stop completely.

We must apologise for the inconvenience and frustration caused.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

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charlene W's update24 Jan 2017, 10:01
Reviewer Update

I still get harassed from the number ********** which is one of the Edgars sales lines.

If you do not stop this immediately I will make sure that I lay a formal complaint!