1 reviews | Active since Mar 2011
************ behavior regarding my account and the interest accrued
<p>In April I contacted the call centre and loaded debit details onto my account. I received confirmation of the phone and on snail mail confirming that the details were updated.</p> <p> </p> <p>I received my statement today and noticed that instead of my account decreasing it is increasing</p> <p> </p> <p>When I called the account queries they advised me that they have not being debitting my account and thus with the interest accrued my balance is going up and not down.</p> <p> </p> <p>I have been receiving statements monthly confirming that an installment is due yet they did not debit it and now i have to pay interest on a higher balance instead.</p> <p> </p> <p>I have been on the phone for 30 minutes now talking to your agents about this but basically i am being penalised on interest accrued for having made payments into the account manually in April.</p> <p> </p> <p>Please sort this out and reverse the interest due as I am not willing to pay extra for your blunders. </p> <p> </p> <p>I have also wasted 30 minutes of my time trying to sort this out and explain simple maths.</p> <p> </p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 184/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Your reference number is ********** 184/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Hi
After posting this on the 10th of July the matter has still not been resolved. I have been given the run around for a response and this was escalated on the 20th of July to a nameless manager who to date has not contacted me or offered a decent explanation regarding my query.
This has taken up my personal time and has caused undue stress and anger. The manner in which I have been dealt with is quite appaling and leaves me to wonder if this is what customer service in SA is from one of the biggest non food retailers in SA.
Please may I be put in contact with one on the customer service directors or execs to assist in this matter as the nomal channels are simply not working.
Hi
After posting this on the 10th of July the matter has still not been resolved. I have been given the run around for a response and this was escalated on the 20th of July to a nameless manager who to date has not contacted me or offered a decent explanation regarding my query.
This has taken up my personal time and has caused undue stress and anger. The manner in which I have been dealt with is quite appaling and leaves me to wonder if this is what customer service in SA is from one of the biggest non food retailers in SA.
Please may I be put in contact with one on the customer service directors or execs to assist in this matter as the nomal channels are simply not working.