UNSATISFACTORY SERVICE

Item: Edgars
Rating: 1
Author: Nkosikhona N

I had an account with Edgar's which I paid of on the 15/07/19 I even received a clearance letter from them yet today when I apply for finance I'm told I still owe the. I've sent an email to their customer service which I received an automated email stating that I'll get a response in the next 48 hours and it's been a week now with no response. I went into they store they called customer service and was told I was going to receive a call in the next 24 hours but it's been 3 days now and still nothing. I called their customer service they referred me to another number which I called and they also saying they can't assist me and I should go into store again and complain. I'm running around like a headless chicken with no help whatsoever.

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Nkosikhona N's updateReviewer Update

15 Jan 2020, 13:40

I still haven't had any response from these people. Friday the 10/01/2020 I even went into their Jet store in West Street DBN and they made me call their call centre for the 4th time to report the same matter and I was told I'll receive a call by Monday the 13/01/2020 of which no one has contacted me and on top of that I sent them another email on the email which they responded with on to this complain and was promised response in 48hrs but I still haven't received any feedback either and it's been 72 hours and still counting. Clearly they don't care about the fact that I complain on any platform cause they're still not assisting me probably why Edcon business suffering it's because of such service. However I'm taking this matter up with the right people

Nkosikhona N's update15 Jan 2020, 13:40

Reviewer Update