Unsatisfactory customer service

<p>Good day... on sunday evening i head to edgars canal walk as it is close to home.. with the rush i forgot my card but has the receipt of my purchase handy.. i then speak to the ubrupt customer service lady. Firstly we are returning a blanket which the seam came out after a month.. not knowing we will be returning the goods. We got rid of the bags. She then refused to accept the blankets as it had no bags.. so calls the manager who then apologised and asked her to proceed with the return and credit. As the manager leaves she then tells the story to her friends not knowing the manager is watching her. He then requested that she proceeds with the return. After 30 mins of her not knowing what she is doing.. getting irrated at us because she was tired. I was fed up. We purchased the goods on account.. she wanted to give us cash miney which is not process... she was then unable to credit the return without the card. When the manager showed her how.. she then wanted to give us a gift card with the credit.. no it needs to go back to the card.. the more she is arguing the later it is getting. The manager marawaan had to come back to her again as she was still not done.. well he made us believe everything will be sorted. He then asked us if he can process the credit as the system is offline.. we agreed. He gave us his number. I have tried hole day to get hold of him to confirm the credit.. no answer for the hole day. And no credit.. very good service Edgars.. must say. </p>