Unsatisfactory cellphone sale and service

<p>In January 2016, I purchased a Samsung J5 cellphone from Edgars in Midlands Liberty Mall PMB. I experienced a problem regarding the play store as it was not opening. I returned to Edgars concerning the problem. They advised me to leave the cellphone with them to be repaired. This was time consuming as it took approx. 3 weeks. After receiving the phone, the problem still persisted. I took the phone back for the second time with the same problem and this took approx. 3 weeks again. Ater recieving the phone for the second time, the problem still persisted. I booked it in for the third time and according to salesperson, management will decide about the outcome of the phone. Alot of time has been consumed to and from Edgars. This is extremely frustrating and has to be tolerated by me. Customers' rights are not being fulfilled and adhered to. The duration of this cellphone has been more with Edgars than with me. While my accounts are up to date, I have to bear the consequences. I have spoken to management, Sharon Kathan, ********** 700 of Edgars. She wanted to know if the phone is insured and wanted me to claim from the insurance company. With no further progress in my conversation, she informed me that she is very sorry and will keep me updated. Once again I am without a cellphone. My brand new Samsung J5 must go for repairs in the first 5 months of purchase. I am extremely disappointed with the customer service at Edgars.</p>