1 reviews | Active since Feb 2015
Unsatisfactory Attitude / Bad Customer Service
Just to bring you to light on my situation and Terrible/Unhelpful service I've received at your Edgar's Sandton store!<br> <br> On 28 December 2014 I purchased a Lucky Brand T-Shirt for R649.00 at the Edgar's Pavillion Store in Durban while on holiday.<br> <br> I wore the T-Shirt twice without washing it and eventually washed it when I returned home on the 02 January 2014. After washing the it I noticed the there were two holes that appeared where the label is sewn on and one hole in the front of the t-shirt towards the bottom.<br> <br> I took the T-Shirt back to Edgar's the very next weekend on the evening of the 09 January 2015 and was told that without my proof of purchase, they would not be able to assist me in exchanging the t-shirt for a new one! I was able to assist with a Date and Time more or less but still no help was given.<br> <br> I think that this is really poor customer service after the great support that I have given Edgar's. I never expected an \expensive"T-Shirt to last me two days! <br> <br> I am very disappointed in Edgar's and will never purchase another item EVER AGAIN"""
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to customer. We only exchange provided that there is a proof of purchase, the item is in its original condition, the price tag is still intact and it is still within 30 day warranty. If the item is a branded item and has a quality default then we take it for quality assessment, however, the receipt is required as proof.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to customer. We only exchange provided that there is a proof of purchase, the item is in its original condition, the price tag is still intact and it is still within 30 day warranty. If the item is a branded item and has a quality default then we take it for quality assessment, however, the receipt is required as proof.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***