unresponsive and disgusting client service

So its not me to complain unless where necessary, i tried following the correct protocols numerous times after having the worst experience with quality and customer service from Edgars. i emailed them around 4 months ago to bring to their attention my concerns and unpleasant experience on numerous occasions ( the details of which are way to extensive to add in this short summary). after which i was told i would hear back asap. since then i have emailed requesting any update on the matter and have been ignored on (6) yes six occasions. each time i have attached the original complaint and still to no prevail. Its honestly as if they just couldnt care! i honestly cant see myself supporting the group anymore and have made plans now to settle and close my account with them. i have always been on time with payments and supported them month after month yet this is how i am treated. my next step is to go to the papers because i feel it has been far to long to suffer and be taken advantage of by these company's.<br> if there was a place to attach evidence i would but i look forward to hopefully hearing from a representative soon.<br> i am truly disgusted by this whole situation.