unresolved query

Refer to query reference ***/GO.<br> <br> It has now been a week since I first queried the disappearance of cash on my gift card and it has still not been resolved. This after the manager of Rosebank store initially informed me it would take 48 hours to investigate.<br> <br> The call center never calls back with an update, despite them saying they will give an update by close of business, leaving me to call back each time to find out what is going on.<br> <br> Call center, Gateway branch and Rosebank branch keep pointing fingers at each other as to who is dealing with the matter and who needs to send them more information.<br> <br> No one will commit to refunding me my money despite me now having lost all confidence in Edcon and your gift vouchers.<br> <br> I am at my wits end. Please resolve this urgently or I will take up the matter with the National Consumer Commission, the Consumer Goods and Services Ombud, and the press.