Unresolved ***** incident

I am upset. I called Edgar's on 15-09-21 because there were products taken on my account and I was told that I agreed to those things to go off my account over tje phone, which I never did. I asked for those things to be taken off my account and received sms saying it has been canceled. I also received an sms that a refund was being processed

I have been doing follow ups with no success. I spoke to Praise Mashamba and he said that I must send him an email on the blts email address, he confirmed that he received my email and a refund will be processed. Still nothing happened, I called again last week and was told that the matter escalated. I askes that Praise Mashamba call me back, I even sent an email which he ignored it.

The statement that I jist received now, it shows those charges are still on my statement and not removed. I am now going to involve the ombudsman because you guys have no respect for your customers and the service at the call center is horrible, your agent don't listen, they are belligerent and rude.

I need a resolution fast. My ref for the case is ***