1 reviews | Active since May 2015
unrequested airtime billing my account
<p>my name is lebo lopes ( ********** 707) , in 2004 Edgars has billed unrequested airitme to my account, i went up and down trying to resolve it,they even sent me letters from their lawyers.eventually they founded out i never requested or even used their airtime. history has repeated itself. i am now in 2017 again billed for the airtime i never requested.no one seems to be able to help..cashier sandiswa Poni N1 city told me she cant get hold of her call centre line...its so bad for my credit burea record.i pay my accounts..this days i cant even sit and enjoy my lunch or off day cause im busy running around edgars stores to fix this and still no one helped me...stressing alot.</p>
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the mobile content enrolled on your account without permission.
Please be advised your query is referred to our airtime management team to investigate and resolve. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
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Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email.
We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience in regards to the mobile content enrolled on your account without permission.
Please be advised your query is referred to our airtime management team to investigate and resolve. Feedback confirming resolution to your query will be communicated to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***