unreconciled credit amounts for three months on my account ***

<p>i have been a loyal Edgars customer for more that 10 years. in July i skipped a payment and only made one on the 14 and 22 July 2016 respectively. suddenly i got calls from the call centre "agents" demanding i make payments. i told them this had been done. for the past three months i have been harassed by edgars staff who call me all the time regarding the arrears on my account, i have sent through proof of payment, the notes are on the account. there is a phantom by the name of Bonga Ndlovu, i have been given countless numbers and department names fro him, he is just not accesible. i hope this Bonga Ndlovu is not the only person who can reconcile accounts , because i doubt there is a succession plan in his department. i have sent countless emails ,made phone calls but this issue is not being resolved. my account is now 90 days in "arrears" and i am sure i have been listed as a slow payer. someone please help. i am sure after settling my account with edgars i am closing it. </p>