KG
KIREN G
1 reviews | Active since Mar 2016
21 Mar 2016, 12:56
UNPROFESSIONALLY HANDLED
I WENT TO EDGARS PMB CBD BRANCH TO EXCHANGE A SHIRT TODAY 21/03/2016 . I WAS ASSISTED BY MRS R CHETTY. IT WAS NEVER USED BUT IT WAS PURCHASED IN JANUARY AND PROOF OF PURCHASE WAS A GIFT RECEIPT. AT FIRST I WAS TOLD IT WAS R90 AND THEY WERE GIVING ME A CASH REFUND. AFTER COMPLAINING THAT IT WAS PURCHASED FOR R250 THEY WENT AND QUERIED THIS AND THEN CAME AND TOLD ME YES, THEY SEE IT WAS PURCHASED FOR R250 BUT UNFORTUNATELY THEY NOW CANNOT ASSIST ME COS IT WAS PURCHASED 2 MONTHS AGO. I HAVE BEEN SHOPPING AT EDGARS FOR NUMEROUS YEARS AND THE POOR SERVICE IS UNACCEPTABLE. WHY WERE THEY WILLING AT FIRST TO GIVE ME A CASH REFUND FOR R90 AND AFTER THEY REALIZE THEY NEED TO REFUND R250, THEY SAY I CANT EVEN EXCHANGE FOR ANOTHER ITEM?
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Edgars's replyOfficial
22 Mar 2016, 11:33Hello NEIL11982,
Thank you for bringing this matter to our attention. As per our terms and conditions regarding our refund and exchange process, please be advised should a customer return an item after 31 days they will receive the item at current system price, therefore you were offered the R90 .This is on the reverse side of all till slips.
We have raised this matter with our in store manager team, you will be receiving further feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our terms and conditions regarding our refund and exchange process, please be advised should a customer return an item after 31 days they will receive the item at current system price, therefore you were offered the R90 .This is on the reverse side of all till slips.
We have raised this matter with our in store manager team, you will be receiving further feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply22 Mar 2016, 11:33
Official
Hello NEIL11982,
Thank you for bringing this matter to our attention. As per our terms and conditions regarding our refund and exchange process, please be advised should a customer return an item after 31 days they will receive the item at current system price, therefore you were offered the R90 .This is on the reverse side of all till slips.
We have raised this matter with our in store manager team, you will be receiving further feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. As per our terms and conditions regarding our refund and exchange process, please be advised should a customer return an item after 31 days they will receive the item at current system price, therefore you were offered the R90 .This is on the reverse side of all till slips.
We have raised this matter with our in store manager team, you will be receiving further feedback shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,