DA
Dilrajh A
1 reviews | Active since Jan 2013
12 Jun 2020, 13:32
Unprofessional Service
I have ordered items online on the 6th of May and have not received it as yet. I called the Edgars call center and get told that i would get a response within 24 to 48 hours and nothing happens, I have called them over 7 times to date. The manager at the call center can not provide me with any answers regarding my order. This was paid using my Edgars account card and the Edgars accounts department calls to inquire how i will be making payment on my account. How crazy is that they expect payment but they can not confirm the delivery of your order,
Extremely unprofessional.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
16 Jun 2020, 16:35Good day Dilrajh, Thank you for taking time to write to us We apologize profusely for the delayed order. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Customer Experience Team
Edgars's reply16 Jun 2020, 16:35
Official
Good day Dilrajh, Thank you for taking time to write to us We apologize profusely for the delayed order. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Customer Experience Team