DB
Dennis B

1 reviews | Active since Apr 2016

31 May 2022, 08:17

Unprofessional Service

So I visited Edgars Woodlands in Pretoria East on Sunday morning. Got it, went to pay and the card did not go through. Nothing wrong with my account, so not sure what the issue was. The lady had to make calls to find out whats going on, as it progressed she got very aggitated and unfriendly, to the point of me wanting to go to the manager, but time was already against me. It's not my fault the card did not go through, and then 10 min later suddenly it works. My time was also ******, you did not see me take it out on other people. Very unprofessional!!!!!! If you don't want to work with customers and atleast try and be friendly, then quit your job or get training.

Cashier: Mapelo Merchant ID: *** Terminal ID: EDV10903

0
Replies (2)
Edgars
Edgars's reply06 Jun 2022, 10:38
Official
 Good morning Dennis,

Trust you well.
Edgars Woodlands management tried calling you to close your complaint however you not available on your mobile.
We have addressed your complaint  and an internal process will be done at store level.

Please accept our sincere apologies for the inconvenience experienced.

Thank you and take care.
DB
Dennis B's update07 Jun 2022, 11:30
Reviewer Update
Good day,

Thank you so much for getting back to me regarding the matter, much appreciated.