1 reviews | Active since Dec 2016
Unprofessional service
<p>I am currently at Edgar's active in Alexandra where the store manager babalwa was called on her mobile as we just opened an account needed her authorization to activate the card...we waited for about 50 min as she kept on saying she's coming..she came in with her mc Donald take away on her phone chatting..she didn't greet us just went to the canteen talking on the phone then had her food then came back..she didn't greet or apologise to keep us waiting..she just authorized then left..I don't know how Edgar's hire somebody with ego to be the face of the store..she is very rude and unprofessional... As a new customer I don't have love of Edgar's store anymore...the account belong to my partner.. You can call to confirm the account numbers...</p>
Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the matter with the Edgar's Active Alexandra management to address as our valued customer is not happy that the store manager was unable to assist our valued customer and they just ignored you which resulted in getting assistance after a long time of waiting, this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Service is a priority at our stores and we must apologize for this lapse in service. We have addressed the matter with the Edgar's Active Alexandra management to address as our valued customer is not happy that the store manager was unable to assist our valued customer and they just ignored you which resulted in getting assistance after a long time of waiting, this is as per the post sent to us. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.