TM
Tshimangadzo M
1 reviews | Active since Jan 2020
05 Jan 2020, 03:18
UNPROFESSIONAL COLLECTION AGENCY AND CALL CENTRES
Edgar's still has my account as unpaid with credit bureau. It's unbelievable how you guys update with credit bureau when one is in Dept but take so long to update the debt has been paid. My last payment was in June 2019 and I requested to close the account, the stores have confirmed that the account has been closed but with credit bureau it still shows that I owe and the account is still open
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Edgars's replyOfficial
05 Jan 2020, 16:19Good day Mr Mutangwa
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
As discussed telephonically please be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
As discussed telephonically please be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
Edgars's reply05 Jan 2020, 16:19
Official
Good day Mr Mutangwa
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
As discussed telephonically please be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge the complaint logged.
Please accept our apologies for the inconvenience and frustrations cased.
As discussed telephonically please be informed that the matter has been taken up with the management team in our regional credit office for urgent assistance and feedback will be provided within 48 hours.
The reference number for the query is: ***/GO
Kind RegardsCustomer Experience Team***