Unprofessional client service

Good day

My name is Agnes Radebe I'd no ***, in October 2021 I went to Jet store in Alexandra to pay my balance and cancel my account. The cashier took the payment and told me all is done and good to go. To my Suprice 4 months after I'm receiving calls and sms saying I owe onto the account, I have countlesly been to Jet and Edgars to resolve this issue and that they rectify the problem. But I have not been assisted just being told to call the call centre of which they never answer or get cut off even from the stores. Lady by Maki from Edgars in Greenstone can attest to the struggle I've been receiving from your end of which was not my fault that your staff did not follow through to my cancellation request. The insurance was stopped only after fighting in stores last month but now I have a balance on my account which I know I have paid up and requested it to be close and canceled. My credit score is being affected by staff who cannot follow simple instruction and serves clients accordingly. I want that account to be cleared and closed as I have first requested, I will go the end of the moon to get this done and will take any further steps to do so.

Hope this matter is resolved asap and be contacted on ***

Thanks Agnes Radebe ***