LS
Lettie S

1 reviews | Active since Dec 2011

01 Mar 2015, 14:35

unprofessional cashier

On sunday 1 March we went to Edgars kollonade and bought two pairs of jeans. Looking for n paystation we saw the one at the cosmetics department and asked if we could pay here. With a a very bad attitude she told us no only if we purchased a cosmetic item as well and the with her hand she half heartedly waved in a direction that we had to go. I understand the logic behind that 100%, but the attitude really made me angry. In order to skip the long lines I decided to buy a R500 mosturiser which I needed anyway and went back to the station. She did not look like she wanted to help us at all and when she rang everything up she noticed one of the jeans didn't have a price tag and then she just looked at us with an irritated look on her face and told us there is no price tag. For a few seconds she just stared at us like it was our fault and when my husband eventually turned around to look for n price tag I told him to also look for the manager and then only did she make an effort to assist. I normally have no issue with going back and looking for the price tag myself, but her whole attitude was just so unprofessional that I felt greatly frustrated with her. Won't be going back there.

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Replies (1)
Edgars
Edgars's reply03 Mar 2015, 09:51
Official
Hello Emasmit,

Our attempt to contact you at 09:43 AM was unsuccessful.

We would like to apologise for the overall experience. That is not the type of service that indicates our standards, thus the store manager will be notified and Julia will undergo training and disciplinary measures will be taken so to avoid the re-occurrence of this nature. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. The store manager will revert with feedback shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
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