unprofessional agents and unfair charges

I overpaid the amount of R46.23 and was removed as account credit adjustment and needs to be paid back.

As is states the following.

Is there a fee for Edgars accounts that have a R0 balance? There is no monthly service fee charged to accounts that have a R0 balance. If you have a scenario where this was charged, please contact us so that we can review the account.

Secondly – your call agents are extremely unprofessional and keeps putting you on hold for no reason or dropping the call deliberately. And would like to lay a compliant and have these issues looked into. As I am typing out, I have been on this call for 22minutes, and she has not dealt with the query. For no reason, I am out on hold again. Call started at 13:43.

they have also charged started charging a monthly of R28 with informing the me as a client, promise to refund it and it never get done. you call the CallCentre again and be treated like with unprofessional agents.