Unprofesional call agents

I received a call from Edgars club, instead of the person calling me asking me how to pronounce my surname he just calls me Mr B. I took him on about this saying that this is disrespectful and totally unprofessional, he still does not have the decency to apologize. PATHETHIC...IF THIS IS HOW EDGARS DOES BUSINESS I REALLY HOPE ALL OF THE SHOPS CLOSE DOWN