Unless Agent that drops fone/put customers on hold

I called in on the 2015/08/04 And 2015/09/07 spoke to Audley Sebela, i told her that Edgars has charged insurance plus interest on my mom's account without her consent, she said she is going to log a investigation query and customer services will call me in 24hours, at 1st she refused to give me her details or reference but i stayed on the call till she gave up her names. till today i am still waiting for customer service to call <br> <br> on the 14/09/2015 i spoke to Connie mblu, she was jst rude and didn't give me any information and she refused to give me reference asking me why I need it.<br> <br> on the 14/09/2015 (same day) i called again and spoke to sfiso zwane, who promised to reverse interest & insurance on the account before the 22 or month-end! never happened till today 01/10/2015<br> <br> Today (01/10/2015) i called 4times spoke to 4agents, they all placed me on hold for 30 - 50minutes and finally dropped the phone as i am holding. when i trying to get their details before explaining my story, they all would jst drop the fone on my ears.<br> <br> All i need is Edgars to reverse insurance & interest wrongfully charged on the account???? <br> <br>