********l deductions on Edgars Club

I have sent numerous emails to 'edg*******' and received messages on 16, 19, 23 and 27 October wherein you stated that feedback will be given within 48 hours and its not true because it is now more than 2 weeks that I am waiting for feedback.

I have sent an email to you on 15 October 2020 regarding the 6 month’s interest free plan which I am on for more than 30 years because I could see on 13 August 2020 there is a transaction on 20m budget with 17.5% interest. And on the attached statement the details on the budget transactions still states the 20m with 17.5% interest and I can see that I had been charged of R69.97. I don’t understand why I have to pay interest if I am on the 6 month’s interest free plan ? I don’t pay less than the monthly instalment owed by myself to be on the 6 month’s interest free plan.

I also queried that there is an item on Credit Life personal insurance of a total amount of R56.76 as well as Edgards Club Life Fee of R56.00 which I requested in my email of 13 August 2020 had to be stopped because I am covered and don’t want or need the insurance and requested an explanation about the Take on balance to the amount of R96.04 on my account?

The response I received from Tasneem is as follows: Please accept our humblest apologies, we are aware of the error and we are currently working on rectifying this. Please note that purchase amount(dated 13th August 2020) which reflects on your September statement, this is the Take on balance which reflects as a purchase. This will be changed as from the October statement. Cancellation of subscriptions will be sent to relevant department. @info. kindly assist with below request from customer Kind Regards Tasneem

Not sure what to do more from my side to get a response from the RCS group about my queries and to rectify the ********ly deductions from my *** (acc nr)