CT
Christelle T

1 reviews | Active since Mar 2009

16 Aug 2016, 12:40

******** deduction / subscription

<p>I saw on my Edgars statement: 28/07/16 MOBILE CONTENT FEE 19.99<br />When I queried this, the call centre redirected me to another department ********** <br />There is no answer when I phone this number.<br />1. I never agreed on any contract between myself & Edgars</p> <p>2. How do they expect me to pay for something that I never agreed on taking out, or even know what it is for.<br /><br />Can't solve this problem, nor can I get hold of someone to rectify this matter.<br />I expect someone to clarify what this service is, and also to remove this from my account.<br /><br />I will not be held liable for ******** practices.<br /><br /></p>

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Replies (1)
Edgars
Edgars's reply14 Sept 2016, 13:15
Official

We must apologise for the delayed response.

Please be advised as per investigation, your query has been resolved the mobile content fee has been cancelled on your account.

Kindly note RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime had activated the benefit on your account please be advised this is normally activated on your account when you purchase airtime via marketing sms sent to you regarding airtime specials.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***

Best regards,