1 reviews | Active since Nov 2015
Unjust treatment
<p>I have been a loyal member of Edgars Club and account holder for 12 years. I have always maintained my installments timeously for 12 years you are more than welcome to verify this, so how is it possible you offer certain card holders a 50 percent discount randomly via sms i have never received such an sms from the day i opened my account (12 Years) , why are customers treated unequally? </p>
Thank you for bringing this matter to our attention. Please be advised the discount voucher is only for selected customer, it is a spend campaign voucher inviting non- frequent shoppers to visit our store and spend.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ********** 217/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the discount voucher is only for selected customer, it is a spend campaign voucher inviting non- frequent shoppers to visit our store and spend.
You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family.
Your reference number is ********** 217/GO.
Kind regards,
Edcon customer experience team,
***
not impressed with this response as there have been instances when i did not have an account balance and this discount was still not availabe to me.
not impressed with this response as there have been instances when i did not have an account balance and this discount was still not availabe to me.