Uninterested staff and obnoxious manager

I was wanting to purchase tickets for a concert at the ticket pro station at the Edgars Active in Tygervalley. At the till, I asked the cashier if it was possible, she looked at her two co-workers and they all shrugged saying they weren't sure if the machine was online or working instead of checking to see of it was indeed offline or not working. The 3assistants then pointed me in the direction of their manager and was told to ask her. On my approach to the \manager\" I noticed an extremely casually dressed individual leaning against a rail of clothing and hanging on a phone call having a seemingly unprofessional call. She then looked at me annoyingly and asked if I needed anything, I had told her that I had wanted to purchase tickets for a concert. To which she nonchalantly responded \"it's sold out\" put up the phone and carried on with her conversation. I was too annoyed to find out her name, she wasn't even dressed in uniform and you wouldn't be able to tell if she really was the manager or not. She didn't even bother to check or to ask someone else to assist me or even bother to direct me to another edgars store or CNA where the tickets could be purchased as well."