UNHELPFULL SENIOR MANAGEMENT WITH BAD ATTITUDES AT EDGAR RUSTENBURG

I went to Edgars Store Rustenburg on Sunday 6 January 2019 to pay my account. To my surprise the Store was closed. This morning Tuesday I get a message from Edgars - Please pay your Edgars Acc urgently in order to maintain your positive payment record and good credit reference. Alterntively please call us on ***- Whic I did but could not get hold of them. I then went into Edgars Store and ask for the Manager. I expained to him that I would like them to make an updated note on their system that I was not late but due to their Store being closed. They said that they could not assist thereafter I asked to speak to the Store Manger. The Store Manager also said that they cannotassist with what I request and that it was not Edgars fault or the Stores problem that the Store were closed. According to him I should sort the problem out with it Escom and that's the government's problem. I said to him due the way our customers are treated many will close their account and some staff member will sit without a job. Instead of assisting my with my request he got rude and he said that I must stop to threading him which was not the case. I feel as a loyal client for many years the Manager could have made notes that it was out of my control to make my payment in time due to the Store not open. I tried thereafter to phone the Edcon Headoffice several time. Left messages to call my back with no response up and untill now at 9h00. Many client get bad credit scoring ratings due to what has just happend to me and nothing get done about it. - POOR POOR SERVICE. SAD TO SAY THIS WILL MAKE ME CLOSE MY EDGARS ACCOUNT