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temitope O

1 reviews | Active since Mar 2009

03 Jun 2015, 23:04

Unhelpful and Rude

I went to return a product I bought last week. I couldn't find my receipt, but figured it could be seen on the system since I used my Store Card. I had been in this predicament before some years ago.<br> <br> Maki attended to me, if it could be called that. I explained my situation. She said if would not be easy to find . I said it's only been a week, surely it can't be.<br> The lady on the next till inquired what the problem was, she told her. Although I couldn't understand the language, I heard her say \slip?""; who looked at me and asked me for my slip. I rep**** her that Maki just told you I don't have.<br> I realized they were making fun of me; so I asked for my product and card;told them both they were very unhelpful and left. <br> <br> I was made to look foolish. They spoke about me as if I was blind or stupid simply because I did not understand the language. This is totally unacceptable. I have been a customer for years and I must say I have never been so badly treated.<br> <br> I still need to return the product."""

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Replies (1)
Edgars
Edgars's reply05 Jun 2015, 10:14
Official
Hello miffed2,

We tried contacting you at 10:12 AM

We would like to apologise for the lapse in service. We strive for excellent customer service and satisfaction, any time a customer is not satisfied then that is a concern that needs to be addressed. Please be advice a proof of purchase is required, however, if the item is in its original condition and the tags are still intact, and it is within 30 days then store manager will use his discretion so an exchange may be authorised.

The credit manager will be in contact with you shortly.

Please find your reference number: ***/GO

IF you require any further assistance, please do not hesitate to contact us on the below number.

Thank you for your continued support and loyalty

Kind regards.
Edcon customer experience team.
***

Best regards,