Unhelpful and insulting experience

On the 14/09/2017 I contacted the accounts department (***) regarding charges that had been debited to my account without authorisation i.e. two club memberships, dental policy, funeral policy and an insurance policy. The contact was made with a creditor's agent by the name of Pamela Ngna. I requested from her proof of authorisation as I had not signed for the said benefits and also requested a statement of my account. She could not provide me with details on the methodology on the dispatch of statements. The said agent suggested I go into a store and resolve the said query; to which I retorted that surely a company of Edcon's size and stature should provide the necessary communication with their cliental base as there is a cost to time and travel to a store. Pamela Ngna referred to me as ******** and I immediately confirmed that the said conversation was recorded. I have been a client of Edgars for almost thirty years and if this is the service one receives with a query; I find it utterly despicable and am considering closing my account. I request a refund for unauthorised charges and a statement to be sent to my email address i.e. **********