Unhappy with Edgars / RCS

Well this is regarding my mother’s account that she wanted closed but edgars systems went over to RCS who loves to add interest. My mother went into to the tygervalley store and they made her wait long so she left. On another day she decided to go to zevenwachts edgars and there she was sort of helped. She paid the last of her account and told the person on the telephone she wants her account closed to which the lady told her it’s now closed. Yet my mother gets messages from RCS saying she owes this much for this month. What do they not understand about close my account??? We refuse to pay after my mother said close my account, she paid what was owed and they told her she owes nothing. We reaching the end of November again and she will probably get another message to say she owes. They facts that edgars never informed their customers they moving over to RCS but just move them over but yet when you want to purchase something the card declines because it’s not on the new systems yet. My mother is a pensioner and she will not pay what they saying she owes. Why you adding interest?? On what?? RCS should not do their own thing and want to claim money from customers. I have sent a complaint email and toll this day 2wks later no response and after my mother was there almost 2mnths ago to close the entire account. So hopefully now edgars will get back to us with regards to her saying “close my account” honestly unacceptable that no one responds! We all going through Covid but yet your staff are back at work so they should make sure their systems are up and running fully. How many people decided to not buy what they wanted because nothing worked. So please I want this sorted soon