unhappy with edgars and clinique

LOST SLIP - NO EXCHANGE??? I got a gift on Saturday a clinique sonic system. Make up is some thing i never ever use. I never get a gift slip and wanted to exchange them for something that would suit me better. Anyway who give a gift and give the slip with it. When i call the gateway branch and spoke to Primrose she said she will exchange and i can take something that I like. The lady at customer care refused to exchange the gift without a slip as the purchase was cash.

what am i suppose to do with a gift that i cannot use? i do not think this was fare customer service.had i requested a the money back then, then thats a different case. I was then pushed pillar to post up and done to the clinique counter then customer services. No one to HELP. Asked for the manager an said no manager on due

What happens when you are given a gift without a slip and want to exchange the garment???? that is accepted and exchanged for the client!!!

why are there double standards??? as a major retail store, Edgars should be able to exchange the gift ....

Some thing need to be done about this

BAD SERVICE!!!