1 reviews | Active since Sept 2017
Unhappy that I must pay R50 for a new card seeing that I had such a good credit reference by them
My wallet was ****** and I had to replace all my cards I couldn't believe that Edgars Uitenhage wants to charge me R50 for a new card I was very upset seeing that I have a good credit history by them and can buy for R7820 The sales assistant phoned their head office and gave the phone to me After explaining to the head office assistant that I would rather close my account than paying R50 for a new card she did nothing to keep me as a customer End of story: My account was closed by the head office assistant. Imagine loosing a good customer for a mere R50!!!
We have received your concerns and apologise for the inconvenience caused by the matter as it resulted in our valued customer closing her account. Kindly be advised that all Edcon customers are requested to make a R50 payment for a lost Thank U account card. We apologise again that the staff that was handling the matter did not explain professionally regarding the amount payable for a card replacement. Please find the following reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter as it resulted in our valued customer closing her account. Kindly be advised that all Edcon customers are requested to make a R50 payment for a lost Thank U account card. We apologise again that the staff that was handling the matter did not explain professionally regarding the amount payable for a card replacement. Please find the following reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.