Unhappy shopper
Made a purchase of R500...systems was offline at the time.whilst in store a double deduction went off on my online banking.Now I have to go thru the trouble of getting bank statements and wait 48hours for my money that was wrongfully deducted!!
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Replies (1)
Edgars's replyOfficial
28 Jul 2019, 16:45Hello Henalicia September,
Thank you for making contact with us.
Please accept my sincere apologize for the delayed response and to advise that service is a priority to our customers, we would like to log a complaint for the store and escalate to the relevant people in assisting further for a quicker resolution.
Please advise us as to which store you went to?
Kindly be advised the store will require the bank statement as proof to be able to refund
NB: Our escalation duration takes about 48 working hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services
***
Best regards,
Edgars's reply28 Jul 2019, 16:45
Official
Hello Henalicia September,
Thank you for making contact with us.
Please accept my sincere apologize for the delayed response and to advise that service is a priority to our customers, we would like to log a complaint for the store and escalate to the relevant people in assisting further for a quicker resolution.
Please advise us as to which store you went to?
Kindly be advised the store will require the bank statement as proof to be able to refund
NB: Our escalation duration takes about 48 working hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services
***
Best regards,