1 reviews | Active since Mar 2015
Unhappy Service
<p>I am very frustrated with Edgars. I settled my account and then received an account for a purchase for something I didn't purchase - "Good Taste Travel & Eve" - whatever that is. I phoned on 12 April 2016 and was told the amount would be reversed within 7 days. May account arrived for the same thing and was double the amount. I then sent an email and received a response back on the 20th May. Now we are getting sms's saying we must pay our account as it is overdue. We are now debited with interest & this is going to give us a bad credit reference. I phoned again today & they will look into this. How long will this take - since April. I have had an account with Edgars for 36 years and feel like closing my account with them. A few minutes ago we received an email from the Collections Department. How does this Retail Business work with their admin so messed up.</p>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Reference: ********** 504/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
Reference: ********** 504/GO.
Kind regards,
Edcon customer experience team,
***
I have been contactd ny Mokone fron Edgars Head Office today 24 June 2016. He has confirmed that the account will be cleared and our name as well. I will monitor this and see how this goes. Once my accounts has been cleared I will still be cancelling our account with Edgars as this was generally a case of bad service.
I have been contactd ny Mokone fron Edgars Head Office today 24 June 2016. He has confirmed that the account will be cleared and our name as well. I will monitor this and see how this goes. Once my accounts has been cleared I will still be cancelling our account with Edgars as this was generally a case of bad service.