Unhappy custumer

I have been a Edgars customer for more than 10 years. So i bought the phones from Edgars the one in 2016 and the other in 2018 took cellphone insurance for my two phones so when they got ****** on February 2022. So when I tried to claim their asked for proof of purchase I did send it to Finrite but apparently been told that the phones where not insured and the other is under insured . They can't help me with my claim. But even they have the receipts that proof that my phones are insured, now I must pay for the mistakes of their *********** staff who don't know how to do their jobs. How possible that both phones bought 2 years apart are not insured, clearly Edgars it's hiring unqualified workers so as customers must suffer for their mistakes. Till today I have not received phones and when I email them or call the is no respond clearly Edgars it's a company of ******