JR
JOHANNE R

1 reviews | Active since Jul 2016

27 May 2019, 14:40

Unhappy customer

On the 26th i bought a Samsung J4 core at Edgars active, Tsakane mall assisted by Karabo. When I get home i saw that the phone is supposed to come with 1.5 g per month x 12, as it was shown on the brochure and also on the phone im the rack.

I contacted Vodacom call centre at 111 and they told me that the promotion ended in October last year, and the reason i bought the phone was because of that promo. I need the promotion as advertised or else i will return the phone. It seems you're just attracting customers with a false promo

0
Replies (2)
Edgars
Edgars's reply27 May 2019, 15:08
Official
Dear Johanne

Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the frustrations and inconvenience caused to you .

We will escalate your query to the management team and urgent feedback will be provided to you .

Your ***/GO

Kind regards

Edgars Customer Experience Team
*** 

Best regards,

JR
JOHANNE R's update27 May 2019, 15:36
Reviewer Update
Thanks, will wait for a response