1 reviews | Active since Jun 2015
unhappy customer
<p>I have been a client of edgars for about 10 years. Never have I missed a payment, for the first time I paid R150 short in payment. I had call centre agents hounding me with phone calls and smses, they didnt even care to ask the reason why the whole amount wasnt paid or why part payment was made, they just wanted the money. The tone of voice was like a threat as if I commited a big crime. Pathetic customer services.</p>
We apologise that our staff members were unprofessional when requesting payment from our valued customer, however as per Edcon policies , we have such agents calling our customers for payment reminders if the account was not paid accordingly that particular month. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise that our staff members were unprofessional when requesting payment from our valued customer, however as per Edcon policies , we have such agents calling our customers for payment reminders if the account was not paid accordingly that particular month. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise that our staff members were unprofessional when requesting payment from our valued customer, however as per Edcon policies , we have such agents calling our customers for payment reminders if the account was not paid accordingly that particular month. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise that our staff members were unprofessional when requesting payment from our valued customer, however as per Edcon policies , we have such agents calling our customers for payment reminders if the account was not paid accordingly that particular month. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise that our staff members were unprofessional when requesting payment from our valued customer, however as per Edcon policies , we have such agents calling our customers for payment reminders if the account was not paid accordingly that particular month. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We apologise that our staff members were unprofessional when requesting payment from our valued customer, however as per Edcon policies , we have such agents calling our customers for payment reminders if the account was not paid accordingly that particular month. The accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. A reference number for the formal complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,