1 reviews | Active since Oct 2016
Unhappy client
<p>Contact the Edgars call centre at 08:08am on 12/10/2016 to change my payment plan from 12 months to 6 months on my account. However a consultant by the name of Virginia advised me that it is not possible to do that on existing accounts. She said that it was company policy.</p> <p>To make matters worse is that I was not advised that I will no longer be able to change the payment plan on my account. How fair is that!!!!!</p> <p>I am truly unhappy and frustrated at the current moment with Edgars. I am always paying my account bill on time!!!!</p> <p> </p>
Thank you for raising your concerns regarding the 6 months account plan. Please be advised Edcon no longer offers account holders the option to change their plan from 12 to 6 months.
This was a strategic business decision and was not meant to offend any of our loyal customers.
We must apologise for the frustration and inconvenience caused. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for raising your concerns regarding the 6 months account plan. Please be advised Edcon no longer offers account holders the option to change their plan from 12 to 6 months.
This was a strategic business decision and was not meant to offend any of our loyal customers.
We must apologise for the frustration and inconvenience caused. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,