Unhappy client

I have an account with Edgars for the last 5 years. For the last approx. 18 months I am not getting any statements ,after I requested in my application that the statement should be sent via sms. I am phoned 5 - 6 times a day by different employees from Edgars. I make my payment monthly the first working day after the 25th even though my payment is only due the 7th of each month. I have asked plenty times that my statement should be sent to me but nothing has been done to sort the problem out