Unhappy about the service received at Edgars Galleria Mall

I have been an Edgars account holder for a number of years. I recently received a call from Edgars asking if I would be interested in an increase in credit limit and I said yes. I was then asked for my earnings and expenses which I furnished. I also sent through my three last salary advice slips via e-mail.

I subsequently received an SMS from Edgars confirming that my credit limit has been increased by a specified amount. I then visited Edgars, Galleria Mall in Amanzimtoti on Sunday, 28 October 2018 to purchase clothes for my children. When I was paying the clothes using my account, I was asked by a lady named Catherine if I would like my credit limit to be increased and I said yes. She then wanted to take me through the process of furnishing my earnings, expenses etc, again. I advised her that I have done that already and even received an SMS confirming that my credit limit was increased. I even showed the SMS to her but she was still not able to assist.

Her attitude was not accommodating and I am very unhappy for having been put through the embarrassment of not being able to purchase some of the clothes that I wanted to despite receiving written confirmation from Edgars that my credit limit has been increased.

I therefore wish to formally register my disgruntlement with the service received from the Store.